FAQ
1. What kind of products does Onpola offer?
At Onpola, we offer a diverse range of products, including innovative gadgets, creative tools, home essentials, and more. Our goal is to provide high-quality items that enhance your daily life and inspire creativity.
2. How can I place an order?
Placing an order is easy! Simply browse our website, select the products you'd like to purchase, and follow the checkout process. We accept multiple payment methods for your convenience.
3. Do you ship internationally?
Yes, we are proud to offer international shipping to many countries. Shipping costs and delivery times vary depending on your location. You can check shipping options and rates at checkout.
4. What is the return policy?
We want you to be completely satisfied with your purchase. If you're not happy with a product, we offer a hassle-free return policy within 30 days of receiving your order. Please ensure the item is unused and in its original packaging. For detailed information, visit our Return Policy page.
5. How long does shipping take?
Shipping times vary depending on your location. Typically, orders are processed within 1-2 business days, and delivery can take anywhere from 5 to 14 business days depending on your country and shipping option selected.
6. Can I track my order?
Yes! Once your order has been shipped, you'll receive a tracking number via email. You can use this to track your package and stay updated on its delivery status.
7. How can I contact customer service?
We’re here to help! You can reach out to our customer service team via our Contact Us page, or send an email to dmattera@onpola.store We’ll do our best to respond within 24-48 hours.
8. Do you offer any warranties on your products?
Yes, many of our products come with a manufacturer’s warranty. The warranty details will vary depending on the product. Please check the product description or contact our support team for specific information.
9. What if I have an issue with my order?
If you encounter any problems with your order, don't hesitate to contact our support team. We are committed to resolving any issues and ensuring that you have a great experience shopping with us.